{"id":541,"date":"2011-04-03T10:03:28","date_gmt":"2011-04-03T10:03:28","guid":{"rendered":"http:\/\/coherencetomography.com\/novacam.com\/?page_id=541"},"modified":"2021-04-09T13:48:02","modified_gmt":"2021-04-09T17:48:02","slug":"sale-and-after-sale-support","status":"publish","type":"page","link":"https:\/\/www.novacam.com\/fr\/soutien\/la-vente-et-lassistance-apres-vente\/","title":{"rendered":"Vente et service apr\u00e8s-vente"},"content":{"rendered":"<section  class='av_textblock_section av-jj7gxnjr-b2a529f2da7f9fa3c0c7165ef5b30b99'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Vente et service apr\u00e8s-vente<\/h1>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-16hql-fe62d100d6c5ca8b9c910393d94f1e37\">\n.flex_column.av-16hql-fe62d100d6c5ca8b9c910393d94f1e37{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-16hql-fe62d100d6c5ca8b9c910393d94f1e37 av_one_full  avia-builder-el-1  el_after_av_textblock  el_before_av_one_full  first flex_column_div av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-16md9-2d04c00603bdf0540d39576cad12cd70'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 class=\"bk\">Garantie Novacam<\/h2>\n<p>Novacam garantit que son mat\u00e9riel est exempt de tout d\u00e9faut de mat\u00e9riau et de fabrication pendant une p\u00e9riode d'un an \u00e0 compter de la date de livraison. Si une d\u00e9faillance due \u00e0 de tels d\u00e9fauts survient pendant la p\u00e9riode de garantie, Novacam r\u00e9parera ou remplacera gratuitement le produit ou le composant d\u00e9fectueux apr\u00e8s notification correspondante par le client.<\/p>\n<h2 class=\"bk\">Contrats de service<\/h2>\n<p>Un entretien r\u00e9gulier permet de prolonger la dur\u00e9e de vie de l'\u00e9quipement, de r\u00e9duire les temps d'arr\u00eat et de garantir des performances optimales.  Des contrats de service standard et personnalis\u00e9s sont disponibles pour tous les \u00e9quipements fabriqu\u00e9s par Novacam. Notre contrat de service de garantie standard comprend<\/p>\n<ul>\n<li>Une visite annuelle de maintenance pr\u00e9ventive<\/li>\n<li>Entretien de tous les composants du syst\u00e8me NOVACAM<\/li>\n<li>Mises \u00e0 jour des logiciels<\/li>\n<li>Assistance t\u00e9l\u00e9phonique pendant les heures de travail normales<\/li>\n<li>Assistance sur site \u00e0 la demande du client<\/li>\n<\/ul>\n<h2 class=\"bk\">Retours et r\u00e9parations<\/h2>\n<p>Le mat\u00e9riel achet\u00e9 aupr\u00e8s de Novacam peut \u00eatre retourn\u00e9 pour r\u00e9paration ou remplacement selon les modalit\u00e9s suivantes :<\/p>\n<ol>\n<li>T\u00e9l\u00e9chargez et remplissez le <a href=\"http:\/\/www.novacam.com\/fr\/pdf\/Novacam_RMA_Form_(website)_v2.2.doc\/\" target=\"_blank\" rel=\"noopener noreferrer\">Formulaire d'autorisation de retour de mat\u00e9riel (RMA) Novacam<\/a><a href=\"http:\/\/www.novacam.com\/fr\/pdf\/Novacam_RMA_Form_(website)_v2.2.doc\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"nodecoration alignnone\" src=\"http:\/\/www.novacam.com\/images\/ms_Word_Icon.jpg\" alt=\"T\u00e9l\u00e9charger le formulaire RMA de Novacam\" width=\"32\" height=\"32\" \/><\/a><\/li>\n<li>Envoyez le formulaire compl\u00e9t\u00e9 par courriel \u00e0 <a href=\"mailto:support@novacam.com\">support@novacam.com <\/a><\/li>\n<li>Novacam vous r\u00e9pondra avec un num\u00e9ro d'autorisation de retour (RMA).<\/li>\n<li>Exp\u00e9diez-nous le composant d\u00e9fectueux, en veillant \u00e0 suivre les instructions d'emballage figurant dans le formulaire et \u00e0 utiliser l'\u00e9tiquette d'adresse fournie sur le formulaire. Joignez une copie du formulaire rempli. Veuillez noter que les frais d'exp\u00e9dition vers Novacam sont \u00e0 la charge du client.<\/li>\n<\/ol>\n<p>Une fois l'\u00e9quipement arriv\u00e9, notre centre de service effectue une \u00e9valuation de l'\u00e9quipement sur la base de la description du probl\u00e8me soumise avec le formulaire RMA. Novacam \u00e9tablira un devis des frais de r\u00e9paration n\u00e9cessaires, y compris les pi\u00e8ces, la main-d'\u0153uvre et les frais de retour. L'acceptation du devis est requise avant toute intervention. Remarque :<\/p>\n<ul>\n<li>Les r\u00e9parations non couvertes par la garantie peuvent \u00eatre soumises \u00e0 des frais d'\u00e9valuation minimum de Can$150\/unit\u00e9. Les frais d'\u00e9valuation sont supprim\u00e9s si les frais de r\u00e9paration sont approuv\u00e9s ou si une unit\u00e9 de remplacement est achet\u00e9e.<\/li>\n<li>Les r\u00e9parations sous garantie comprennent des pi\u00e8ces de rechange et de la main-d'\u0153uvre gratuites et seront renvoy\u00e9es en port pay\u00e9 par Novacam.<\/li>\n<\/ul>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fwyxf-d0f77978b5dff1d1367f98950eefe160\">\n.flex_column.av-fwyxf-d0f77978b5dff1d1367f98950eefe160{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-fwyxf-d0f77978b5dff1d1367f98950eefe160 av_one_full  avia-builder-el-3  el_after_av_one_full  el_before_av_two_fifth  first flex_column_div av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jhc3ylfa-e69f3d2ea4f1ca45379132611fcff224\">\n#top .av-special-heading.av-jhc3ylfa-e69f3d2ea4f1ca45379132611fcff224{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-jhc3ylfa-e69f3d2ea4f1ca45379132611fcff224 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jhc3ylfa-e69f3d2ea4f1ca45379132611fcff224 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jhc3ylfa-e69f3d2ea4f1ca45379132611fcff224 av-special-heading-h3  avia-builder-el-4  avia-builder-el-no-sibling'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Liens connexes<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-18g1gr-2317caeca6d65831b42fbc80dedabc18\">\n.flex_column.av-18g1gr-2317caeca6d65831b42fbc80dedabc18{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-18g1gr-2317caeca6d65831b42fbc80dedabc18 av_two_fifth  avia-builder-el-5  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-3ncs3-88d3ca74a5f3e908dbd331fe95d4bfa8'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.novacam.com\/fr\/nous-contacter-2\/nous-contacter\/\">\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1v8pg3-48925116ff62d88059331475f774c943\">\n.av_font_icon.av-1v8pg3-48925116ff62d88059331475f774c943 .av-icon-char{\nfont-size:30px;\nline-height:30px;\n}\n<\/style>\n<span  class='av_font_icon av-1v8pg3-48925116ff62d88059331475f774c943 avia_animate_when_visible av-icon-style- avia-icon-pos-left av-no-color avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello' ><\/span><\/span><\/a>\u00a0<a href=\"https:\/\/www.novacam.com\/fr\/nous-contacter-2\/nous-contacter\/\">Contactez nous<\/a>\u00a0si vous avez des questions sur notre soutien ou nos services<\/p>\n<\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":446,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":"","advanced-sidebar-menu\/link-title":"","advanced-sidebar-menu\/exclude-page":false},"class_list":["post-541","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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